Refund Policy

Last updated: November 14, 2026

Flow is free to try for 14 days with everything working, so you can find out whether it suits you before paying anything.

14-day refund

If you buy a license ($29, once) and change your mind, ask within 14 days of the purchase and you’ll get a full refund. You don’t have to give a reason.

How to ask

Write to flow@pixegen.net from the address you bought with, or include the order number from your receipt. You can also ask Paddle, which took the payment, through the link in your receipt or at paddle.net.

Refunds go back to the payment method you used. Paddle, our reseller and the Merchant of Record, sends them, and they usually arrive within a few working days depending on your bank.

After a refund

A refunded license is no longer valid, and we ask you to stop using it.

There’s nothing to cancel

A license is a one-time purchase, not a subscription. You’re never charged again, so there’s nothing to cancel.

After 14 days

If something has gone wrong after that, write to us anyway and we’ll do what we can. Nothing here limits the rights you have under the consumer law where you live.